EU Digital Identity Wallet: regulated private services must accept the wallet for strong customer identification

What changes

Private companies that are legally required to identify customers with strong authentication – banks, payment and crypto firms, telecoms, energy and utilities, insurers, healthcare providers, transport and very large online platforms – must accept the EU Digital Identity Wallet when a user offers it, in addition to their existing methods.

Who is affected

Regulated service providers in finance, telecom, energy, health, transport and large platforms, of any size.

Sizes: micro, small, medium, large · Sectors: Finance / insurance, Energy, Health, Transport / logistics, Media / marketing, Software / SaaS · Applies if: We process personal data; We deal with crypto-assets; We run a platform / marketplace

What to do

Add wallet-based login and KYC to your onboarding and strong-authentication flows using the EU reference standards, and register as a relying party in your Member State's register. Test with your national wallet pilots during 2027.

Penalty

Supervisory measures under national eIDAS enforcement

Sources

• European Commission – European Digital Identity (eIDAS) Regulation (digital-strategy.ec.europa.eu)
• EADTrust – EUDI Wallet: December 2026 deadline (and private-sector 2027 date) (www.eadtrust.eu)

Last verified 7 September 2026. Informational only, not legal advice.

More eIDAS 2 deadlines