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Service contracts concluded before 28 June 2025 may run unchanged until 28 June 2030, and products lawfully used to deliver a service before that date (e.g. payment or ticketing terminals) may keep being used until then, or up to 20 years for self-service terminals. After this date everything in use must be accessible.
Small, medium and large service providers still relying on pre-2025 contracts or legacy terminals; microenterprise service providers remain exempt.
Sizes: small, medium, large · Sectors: E-commerce, Retail, Finance / insurance, Transport / logistics, Hospitality / tourism, Media / marketing · Applies if: We sell to consumers (B2C); We sell online
List service contracts and terminals that predate June 2025. Plan replacements or upgrades so all customer-facing services and equipment are accessible by mid-2030. Include accessibility clauses in every renewal.
Last verified 7 September 2026. Informational only, not legal advice.
Microenterprises (fewer than 10 staff and turnover or balance sheet ≤€2m) providing the listed services are exempt from the EAA; microenterprises manufacturing the listed physical products are not. Beyond that: any business selling to consumers online or providing the listed services in the EU — small, medium and large service providers, and product manufacturers of any size.